Subject: Trainer Candidate - Neil Acharya
From: Neil Acharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 10:04:14 -0400

Tech Support
Test

Name

Neil
Acharya

E-mail

[email-masked]

Phone Number

(91) 9899401935

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

EasyRewardz

Client Ops Manager

950000

Previous
Employer 1

Travel Saga

Director Board

950000

Previous
Employer 2

GlobalLogic

Manager

950000

If Selected, how much time do you need
to join?

2-3 months

Please briefly
describe your work experience specifically in training?

Excellent
command over written and spoken English

Minimum 2 years experience in Customer Services Training

Ability to independently develop & deliver soft skills training modules

Ability to work with clients to develop product training modules and deliver
them independently

Be an excellent people manager

Self motivated, goal oriented, ambitius

Take ownership of project and team and always over deliver

Must live in or around Noida, be able to commute to office
independently

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Bringing the audience on the same page, while you
make them understand a topic as the audience can be diverse and may come from a
different background/domain.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good means you are doing just whats needed.

Great means you stand in their shoes and solve the problem.

What
according to you makes you a good candidate for this position?

One who understand what customer service means and deliver the
best along with his/her team.

On a scale of 1 - 5 please rate your
fluency in spoken English

5