Subject: Re: Tech Support Candidate - Gaurav Kumar Verma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 27 May 2021 06:37:51 -0700 (MST)

Done 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 27, 2021, at 6:50 PM, Deeksha Dadu <[email-masked]> wrote: 

Check his audio video as well, he should be scheduled in the end 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 27 May 2021 at 11:57 AM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Gaurav Kumar Verma 

His spoken is good. 
Looking for job change for financial growth. 
His Current salary is 29460/- 
Expecting 40% hike. 

And he is having tech Support experience for 1.6 Years only. But he looks good for EPOS 
But his notice period is of 2 months which he can negotiate 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 26, 2021, at 5:29 PM, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Check 

From: Gaurav Kumar Verma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 26 May 2021 at 12:38 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Gaurav Kumar Verma 

	

	
	
			Tech Support Test 
		
	Name 	Gaurav Kumar Verma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8527656864 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	JHANSI 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	KernelApps Pvt Ltd 	Assosiate Technical Support Engineer 	4 Aug 2021 	29166 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	- Check the internet connection. 
- Try a different website/ browser 
- Check the error for issue ( website down or internet issue) 
- Check DNS. 
- Resolution as per the issue. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	- Open the Bluetooth of the Mobile phone. 
- Open the Bluetooth of the Speaker. 
- Search the device in the mobile phone and establish the connection. 

	What according to you makes you a good candidate for customer service or technical support job? 	- Have been handling domestic & international clients over call, chat, email & remote sessions. 
- Worked on integrated platforms like LiveChat, Zendesk. Jira, Outlook, and many more. 
- Have experience of more than 1.5 years of in the same company. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5