Subject: Trainer Candidate - Naseem Ahmad
From: Naseem Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 08:47:50 -0400

| | Tech Support Test

Name | Naseem Ahmad
E-mail | [email-masked]
Phone Number | (+91) 9990077004
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance jio | Customer service executive | 8 march 2021 | 18700
Previous Employer 1 | Hcl service | Customer service associate | 1 march 2015 | 130002
Previous Employer 2 | International value retail privet lmt. | Assistant store manager | September 2017 | 17000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Customer support . team management. Technical support.new product training .KPi monitoring.soft skills training. Customer escalation handling

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good and great customer service is often just taking a few extra steps to make your customer feel valued.

And if they are experiencing a problem and are speaking directly with your team then they should feel heard and like the person on the other end of the communication wants to get the situation resolved

What according to you makes you a good candidate for this position? | I also haved experience in this field
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |