Subject: Tech Support Candidate - Yogesh Dandge
From: Yogesh Dandge <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 08:40:17 -0400

| | Tech Support Test

Name | Yogesh Dandge
E-mail | [email-masked]
Phone Number | (+91) 8108280192
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai-Vikhroli
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Godrej Industries Ltd | Sr IT Officer | | 5 LPA
Previous Employer 1 | Texperts India pvt ltd | IT Excutive | March -2020 | 4.5 LPA
Previous Employer 2 | DBIT | Sr IT Engineer | february - 2019 | 2.8 LPA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Please open Chrome.
2. Type url properly.
3. if it is not opening, please check internet connectivity.
4.Still not working provide the Anydesk ID will take remote session and resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Click bluetooth icon.
2.Select Open setting option.
3. Windows will appwar, select Add bluetooth button.
4. Search bluetooth device.
5. Find your bluetooth name and pair it.

What according to you makes you a good candidate for customer service or technical support job?

I think am a great candidate because I am fully conversant with IT operations and IT infrastructure, also create problem solver.
Also like interact with new operating system. I like to help end-users with IT queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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