Subject: Trainer Candidate - Kirti Baluni
From: Kirti Baluni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 07:26:51 -0400

Tech Support
Test

Name

Kirti
Baluni

E-mail

[email-masked]

Phone Number

(91) 7290818506

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IndusInd bank

Dm

13/04/2021

31560

Previous
Employer 1

Yesbank

So

06/04/2019

25000

Previous Employer 2

Hdfc bank

Jo

01/10/2016

15270

If Selected, how much
time do you need to join?

I can join
immidiate.

Please briefly describe your work experience
specifically in training?

I have rich experience of 5.5
year in banking , I have key expertise in customer service cross selling and
provide training to new joined employee .

Now looking for some good opportunity to excel my career.

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The most challenging situation for me, I would
say was when I joined IndusInd bank  the branch is new and the staff is from
non banking , but without taking any stress I comply some strategy which I
learned in previous bank like customer service , Work with in TAT , building
repo with customer for reference for new business.

With strategy with met our branch target both in sales and services
.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The
difference between good and great customer service is often just taking a few
extra steps to make your customer feel valued.

Good service -if your Clinet is irate and you listen to them and provide
solution

Great service - in that situation you first apologies, than provide solution

So there is not much difference between good and great service , in great
services customer feel valued.

What according to you makes you a
good candidate for this position?

I am a cheerful person and
know how to work and stay positive in difficult situation.

Find way to every challenging situation Is my expertise .

On a
scale of 1 - 5 please rate your fluency in spoken English

4