Subject: Re: Tech Support Candidate - APOORWA SHRIVASTAVA
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 27 May 2021 11:09:38 +0000

Interviewed no

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 27 May 2021 at 11:43 AM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - APOORWA SHRIVASTAVA

No response

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On May 26, 2021, at 5:26 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Check

From: APOORWA SHRIVASTAVA <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 26 May 2021 at 12:49 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - APOORWA SHRIVASTAVA

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    APOORWA SHRIVASTAVA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (70428) 61511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      GURGAON
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        British Telecom
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) which website is being used ,if it's other than a business support portal it might give error as Facebook YouTube are blocked. If site is authorised,then
2)check bandwidth utilisation of link .
3) check drops and error if any
4)check proxy settings
5) contact service provider
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings
1) go to bluetooth
2)turn on mobile phone bluetooth and speaker bluetooth
3) pair devices
4) connect paired device
What according to you makes you a good candidate for customer service or technical support job? Understanding customer needs and requirements

Good understanding of telecom support
On a scale of 1 - 5 please rate your fluency in spoken English  5