Subject: Tech Support Candidate - vasu tonk
From: vasu tonk <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 07:09:19 -0400

| | Tech Support Test

Name | vasu tonk
E-mail | [email-masked]
Phone Number | (+91) 8360336207
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | bharti infratel | End User Support | working | 19.4k
Previous Employer 1 | Huawei Telecommunications | Desktop support engineer | dec2019 | 11k
Previous Employer 2 | Unitech Computers | Filed Engineer | dec 2017 | 8.5k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

its depends on the error. i will troubleshoot the issue according to error. there have some basic causes about it.
1. internet connectivity
2. site should be secure for browser
3. site link should be working.
4.must have permission to open the link in organization network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.power on the Bluetooth speaker
2.also turn on mobile Bluetooth & try to find the required Bluetooth network.
3. once you get speaker Bluetooth network . try to pair with it.
4. once pairing is done. both devices connected with each others over Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I don't stop to resolve Issue until resolve it. because that's my job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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