Subject: Trainer Candidate - Rajkamal Pandey
From: Rajkamal Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 07:07:32 -0400

| | Tech Support Test

Name | Rajkamal Pandey
E-mail | [email-masked]
Phone Number | (91) 8800679667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalindi kunj

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I life digital technology LLC | Customer service manager | 01st June 2021 |
Previous Employer 1 | CTDI | Area manager | 16th April 2018 |
Previous Employer 2 | Tvs-e | Center Manager | 14th May 2016 |

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | Successful offline training given in South Africa, Oman, Egypt, Bangladesh, India and online given in GCC and middle east countries.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Trainee's usually asks Irrelevant question
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When you go beyond the customer expectations that is what called as great service which makes customer delight, instead good service is the usual which can be provide by normal individual.
What according to you makes you a good candidate for this position? | Having rich experience in customer service industry with various levels makes me good candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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