Subject: Tech Support Candidate - Towseef Malik
From: Towseef Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 06:58:15 -0400

| | Tech Support Test

Name | Towseef Malik
E-mail | [email-masked]
Phone Number | (+91) 9149614775
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jammu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RJIL | NOC Engineer | Currently working | 35k
Previous Employer 1 | Tata Teleservices | Network and Tech support Engineer | Nov2018 | 20k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly restart the device then after make sure the internet connection is working properly then check if the website is down for every user or only jus for me.
If it didn't work then clear the cache and cookies in your browser and try to navigate to the website with the potential network server error again. Sometimes, cookies and a full cache are the issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with you
r device.
After that when the other device shows visibility then jus clik on it and u will get connected easily.

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help,show to customers that we understand their frustrations by symphatized them and give best options and recommendations to help the customer to satisfy their needs and always we have to greet them softly and gently
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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