Subject: Trainer Candidate - Viparv Chaudhary Viparv
From: Viparv Chaudhary Viparv <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 06:55:58 -0400

Tech Support
Test

Name

Viparv
Chaudhary Viparv

E-mail

[email-masked]

Phone Number

(91) 7011454825

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

gautam budh nagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

YES COURIER SERVICES

OPERATIONS MANAGER

ON NOTICE
PERIOD

58000

Previous Employer 1

KALKINE

ASSISTANT
MANAGER

28 FEB 2019

50000

Previous Employer 2

IBM INDIA PVT LTD

PRACTITIONER

12 JAN
2017

29000

If Selected, how much time do you need
to join?

ONE WEEK

Please briefly
describe your work experience specifically in training?

Since
past 4 years i am into customer service training, sales and marketing training
to 100 of associates.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Vision of the associates towards targets.

To overcome that initial level of training was to optimise their vision and then
carry forward with product training and support material

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good service only indulges with
the product and service however great service is associated wholely with the
customer to the extent where a customer can corelate with you emotionally as
well.

What according to you makes you a good candidate
for this position?

A person good with analytics and examined
customer thought process well to execute tasks efficiently.

On a
scale of 1 - 5 please rate your fluency in spoken English

5