Subject: Re: Tech Support Candidate - Paramveer Yadav
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 27 May 2021 03:46:49 -0700 (MST)

He is good to go for EPOS. 
His english is good, Accent is good. 
Having good tech experience. 
His last salary was 40000/- 
Expecting was 50k. I told him our max for this position is upto 42k and that too will depend upon further rounds, He is ok with 42k. 
Can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 27, 2021, at 12:42 PM, HR Livesalesman <[email-masked]> wrote: 

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 26, 2021, at 7:37 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Paramveer Yadav < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 25 May 2021 at 8:45 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Paramveer Yadav 

	

	
	
			Tech Support Test 
		
	Name 	Paramveer Yadav 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7665560069 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Sector 104 Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Career builder 	Client support specialist 	5 March 2021 	40000 
Previous Employer 1 	Paciwire 	Senior support specialist 		35000 
Previous Employer 2 	Convergys India Pvt ltd 	Senior support engineer 		25000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will analyse the error, if this related to the system or the browser. 
If it is related to system, then we need to follow a different procedure. 
If it's related to the browser then we can first try to clear cookies, cache and history of the web browser. 
Then we can try to disable/enable extensions or add ons. 
If this doesn't work, then we can try to reset the web browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth on the phone and switch on the bluetooth speaker. 
If this is for the first time, then go to settings of the phone. 
Find option for bluetooth and tap on add a new divice option. 
Device will be listed under the found devices list. 
Simply tap on the device name and it will be connected. 
Sometimes, it asks for a pair code which is provided with the device manual. 
	What according to you makes you a good candidate for customer service or technical support job? 	Being an active and patient listener. Ability to analyse the situation in a better manner and making the resolution more easy for the customer. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5