Subject: Tech Support Candidate - Pradeep Aswal
From: Pradeep Aswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 06:44:50 -0400

| | Tech Support Test

Name | Pradeep Aswal
E-mail | [email-masked]
Phone Number | (91) 8826873400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Workspace one Airwatch UAM console admin

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fortee solution Pvt. Ltd. | Desktop support engineer | 30-06-2021 | 22000
Previous Employer 1 | Fortee solution pvt. Ltd. | Desktop support engineer | 31-08-2020 | 18000
Previous Employer 2 | Chambal Fertilizers and chemicals limited | Technical support | 28-02-1018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check same on other pc if it is working then we will clear the browser cache and flush dns from cmd and then check if still showing error the  same will check through the firewall end
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the blutooth from the search and taskbar show hidden icon and the  add the device and pair and you have successfully connected with bluetooth
What according to you makes you a good candidate for customer service or technical support job? | As per my opinion I am sutable with technical support as per profile
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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