Subject: Trainer Candidate - Reuben Ramesh
From: Reuben Ramesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 06:39:33 -0400

| | Tech Support Test

Name | Reuben Ramesh
E-mail | [email-masked]
Phone Number | (91) 9654731639
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | It operations Manager | Can join Immediately |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

I have worked as a trainer as well.
*share feedback
*audit calls
*Deck presentation
*conducting sessions
*hurdles as well

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Resolving the issue is the utmost priority. However customer experience on the call equally matters. "your voice is your image" so How you treat a user over the call is important.

What according to you makes you a good candidate for this position?

Skill set
Live close to work location
Experience which I can use to build and bring more progress and more importantly to learn from others as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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