Subject: Re: Tech Support Candidate - Neeraj Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 27 May 2021 02:39:19 -0700 (MST)

His no. is switched off. I will try him in a while 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 27, 2021, at 1:57 PM, Deeksha Dadu <[email-masked]> wrote: 

Harpreet I want to get him interviewed by the client tomorrow along with the other guy. Please check his audio and video and confirm to me. Schedule him at 6:30 and other guy at 6:45pm 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 21 May 2021 at 11:08 AM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Neeraj Singh 

He is all good to go for EPOS. 
Under budget also. 
He have to serve 15 days of Notice 
His current salary is 29k 
And expecting upto 35k 
He is having maximum experience in tech support but he is non- tech graduate. Only few experiences he have in not tech that is Bharat Matrimony that was by chance. But currently he is working in tech profile in tech Mahindra. And he want to leave because company made false commitment about the salary. 
And he want to continue his career in technical support only. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 20, 2021, at 5:31 PM, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

This candidate looks really good, talk to him and let me know 

From: Neeraj Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 19 May 2021 at 9:22 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Neeraj Singh 

	

	
	
			Tech Support Test 
		
	Name 	Neeraj Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9310597274 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Greater Noida West 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Sr Tech Associate 	Working 	
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Well, the question does not describe what error user is getting. Well if it is error 404, or the website is not reachable error, then we have to first check if we have stable internet connection. We can check that using IPCONFIG command and checking for IP address. If we are able to open all other websites except one website, it may be an issue with the website of FIREWALL settings. In case no internet connection is available, then in that case, we would start by power cycling the router and rechecking if IP is generated or not. In most cases, if ISP internet is not down, power cycling or reset of router works just fine. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on Bluetooth in your mobile phone. 
Power on the Bluetooth speaker. 
Under available devices, in your phone, you would see the option of connecting with speaker. 
Tap connect and it will pair automatically. There are various indicators of pairing on bluetooth. Most common is blinking blue lights. 
	What according to you makes you a good candidate for customer service or technical support job? 	I believe the ability to communicate with a customer is paramount. Without the ability to have a control on any conversation, just having the right technical skills may not be enough. I call it the Acknowledgment, Empathy and Reassurance rule. Of course with skills to troubleshoot technical issues, we can fix customer issues, but to give a wow effect, we have to be a very good listener and communicator overall. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5