Subject: Re: Trainer Candidate - Clement Mathew
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 27 May 2021 00:56:00 -0700 (MST)

He is having over all experience in Hospitality Industry. 

He started with Taj Hotels as a Front Desk officer, 
After that The Trident again as a FD executive. 
Then Joined Oyo rooms as a Trainer, His KRA's were Training and Development for FD, Housekeeping and Personality development. 
Then he joined play Sports, as an Operation Manager, His KRA'S were Analysing customers issues and assisting his team. and lose the job due to pandemic crises. 
Last company was Hunar Online Courses as a Training Manager. Its a BPO Company. Here he worked for 7 months. Then process got ramp down. 

His last salary was 41000/- 
Now expecting hike on it. 
Can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 26, 2021, at 9:08 PM, Deeksha Dadu <[email-masked]> wrote: 

Need details of his wok experience 

From: Clement Mathew < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 26 May 2021 at 4:48 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Trainer Candidate - Clement Mathew 

	

	
	
			Tech Support Test 
		
	Name 	Clement Mathew 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7978778092 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurgaon 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hamstech 	Training manager 	01/05/21 	41000 
Previous Employer 1 	Netplay sports 	Operation and training manager 	01/04/20 	40000 
Previous Employer 2 	Oyo rooms 	Training manager 	20/02/20 	35000 
	If Selected, how much time do you need to join? 	15 days 
	Please briefly describe your work experience specifically in training? 	Communication training, soft skills, customer service, process training, product training, personality development, sales training 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	Training an unskilled training team who were tele sales executive.. made them eligible for training as well as auditing in 3 months. The toughest part was to change their view of thinking and taking action as a trainer not as a tele sale executive. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service = satisfied customers 
Great customer service = satisfying customer beyond their expectations which leads to loyal customer 
	What according to you makes you a good candidate for this position? 	A candidate with good customer service knowledge with experience in operations. 
Good communication skills 
Content development skills 
Should be able to resolve all the customer quire with ease. 
Skills to understand customer and their needs. 
Leadership skills 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5