Subject: Re: Tech Support Candidate - Shubham Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 27 May 2021 00:21:39 -0700 (MST)

He is having accent issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 26, 2021, at 7:43 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Shubham Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 26 May 2021 at 5:43 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shubham Singh 

	

	
	
			Tech Support Test 
		
	Name 	Shubham Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8423223328 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurugram 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Bharti Airtel 	Network support engineer 	Still working 	14333 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will take following steps 
1 I will check internet connectivity on my computer and try to open some other pages. 
2 I will check the error, if it's something from website end then i will lock a complain with website admin. 
3 I will check proxy settings of my browser and correct it, if there's any mistake. 
4 I will clear my browsing history and cookies from browser and will try again. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1 Turn on the bluetooth of the speaker 
2 Turn on the bluetooth of mobile phone. 
3 Search for the speaker in the available devices in the bluetooth scan portion 
4 connect to the desired bluetooth speaker and allow to pair them 
5 My bluetooth speaker is connected with my phone 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 2 years experience in handling escalated cases from customer in call as well as on mail, i can quickly learn about any technical devices or software and provide excellent support to customer. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4