Subject: Re: Tech Support Candidate - Sunil Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 27 May 2021 00:00:38 -0700 (MST)

Switched off 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 26, 2021, at 7:06 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Sunil Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 26 May 2021 at 8:58 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sunil Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Sunil Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9773552683 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	North Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Team Computers Pvt Ltd 	TSE L2 	Currently Working 	19,800/- 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	This is mainly due to 3 reasons, your internet is not working, the website is not working, or the website has been blocked by your isp. Let's troubleshoot this step by step: 

Internet not working: the best way to check this is from that little wifi/network icon on the right-hand side in the taskbar. If your internet is not working, there will be a yellow triangle on that icon. You can try restarting your router and then trying again or just wait for the internet to work again. If it takes a long time, try contacting your ISP’s customer support and filing a complaint. 

Website blocked by ISP: Sometimes websites are blocked by ISPs, due to them being banned by the authorities. There are ways to bypass this barrier by using proxies and VPNs. Just download and set up a VPN. You can get trials of some for free. Just google it. Keep one thing in mind that some websites are banned in a lot of countries, making them much more difficult to access. 

A website not working: If your internet is working and you still cannot connect, even after using a VPN then most probably the website is down, maybe for maintenance or some other reason. All you can do now is wait for it to be back online soon. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps are below: 

Turn on the speaker. (Bluetooth) indicator begins to flash. 

Then we have to go to our mobile setting option after that enter the Bluetooth option. 

Now we have to search Bluetooth device then there will show our speaker name which we are searching. 

then click that name after clicked the Device will be connected. 

	What according to you makes you a good candidate for customer service or technical support job? 	According to me Technical Support Job is better than Customer Service. 

If I talk about Customer service so I think both are same. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4