Subject: Re: Tech Support Candidate - Chetan Chetan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 26 May 2021 23:42:19 -0700 (MST)

Average spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 26, 2021, at 5:55 PM, Deeksha Dadu <[email-masked]> wrote: 

Check his English 

From: Chetan Chetan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 26 May 2021 at 12:01 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Chetan Chetan 

	

	
	
			Tech Support Test 
		
	Name 	Chetan Chetan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(121001) 8800767079 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Faridabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	AMS Comtel 	Tech Support Executive 	24 September 2020 	19900 
Previous Employer 2 	Sony India 	Technical Support Executive 	20 May 2020 	15900 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Steps are : 
Restart Your Router 
Check Website Status 
Clear Your Web Browser's Browsing Data 
Temporarily Disable Your Firewall 
Flush DNS 
Use Google DNS 
These are some topics and in these there are so many steps that i can explain to the interviewer 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps are: 
Open the Settings app. 
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled. 
Select Bluetooth to view the options. 
Select Pair new device to place the Bluetooth device in pairing mode. 
	What according to you makes you a good candidate for customer service or technical support job? 	Because in past i have worked in same profile for almost 1.5 years. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4