Subject: Re: Tech Support Candidate - APOORWA SHRIVASTAVA
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 26 May 2021 23:13:11 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 26, 2021, at 5:26 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: APOORWA SHRIVASTAVA < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 26 May 2021 at 12:49 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - APOORWA SHRIVASTAVA 

	

	
	
			Tech Support Test 
		
	Name 	APOORWA SHRIVASTAVA 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(70428) 61511 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	GURGAON 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	British Telecom 			
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) which website is being used ,if it's other than a business support portal it might give error as Facebook YouTube are blocked. If site is authorised,then 
2)check bandwidth utilisation of link . 
3) check drops and error if any 
4)check proxy settings 
5) contact service provider 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings 
1) go to bluetooth 
2)turn on mobile phone bluetooth and speaker bluetooth 
3) pair devices 
4) connect paired device 

	What according to you makes you a good candidate for customer service or technical support job? 	Understanding customer needs and requirements 

Good understanding of telecom support 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5