Subject: Re: Tech Support Candidate - Sehajdeep Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 26 May 2021 23:09:50 -0700 (MST)

His spoken seems average. 
But he is having good range of technical exp. 
He can join immediately, his last salary was 42k 
And expectations are at least 50k 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 26, 2021, at 5:07 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Sehajdeep Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 26 May 2021 at 4:15 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sehajdeep Singh 

	

	
	
			Tech Support Test 
		
	Name 	Sehajdeep Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7289864979 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Patiala 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Phonetime Inc. 	NOC Engineer 	31-30-2021 	42000 
Previous Employer 1 	Infosys Ltd. 	System Engineer 	12-12-2013 	26500 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Recheck the website address. 
2. Check the internet connection. 
3. Check if the domain entered is correct. 
4. Check if a particular address is being blocked by the firewall. 
5. Check if there's any pop-ups getting blocked which is preventing the site to open. 
6. Try clearing the cache and cookies and load the site again. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the speaker. 

Turn bluetooth on for both speaker and your phone. 

Check if the phone's bluetooth is discoverable to all if not make it seen for all. 

Scan for new devices. 

Click on the bluetooth speaker's name. 

Pair using a code so that the phone remembers the speaker for future connections. 

Start Playing. Enjoy!! 

	What according to you makes you a good candidate for customer service or technical support job? 	1. Patience 
2. Empathy 
3. Good hold on at least 3 languages 
4. Understanding 
5. Quick-witted 
6. Good internet awareness. 
7. Good product knowledge. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5