Subject: Trainer Candidate - Bharti Singh
From: Bharti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 01:29:09 -0400

| | Tech Support Test

Name | Bharti Singh
E-mail | [email-masked]
Phone Number | (0000) 9899705282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | u2opia mobiles | Manager | 21 nov 2017 | 55000
Previous Employer 2 | BOA | Sr.engg | 15 nov 13 | 40000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | service management operation certified
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | managing team

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

--Understand the problem of user patiently .
--how the sop for user is maintain .
--provide solution to user within timline SLA.
--feedback from customer is very important
well customer /user is God.

What according to you makes you a good candidate for this position?

with 7 yrs of experience in operation management
expertise in service operation .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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