Subject: Tech Support Candidate - Rasiq Shandar
From: Rasiq Shandar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 01:13:55 -0400

| | Tech Support Test

Name | Rasiq Shandar
E-mail | [email-masked]
Phone Number | (91) 8899635126
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Code & Kehwa | Hr Manager | 30 April 2021 | 55000
Previous Employer 1 | Teleperformance | Technical Advisor | 25 Sep 2020 | 31000
Previous Employer 2 | Slice Pay | Associate Technical Advisor | Dec 2019 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1) I will check if I have entered the correct URL.
Step 2) Then I will check my internet connection by visiting any other Website or from the CMD.
Step 3) If the Internet was Working and still the Website doesn't load due to some reason, I will check if the website is up(working or not) using tools like https://www.isitdownrightnow.com/.
Also, I will check if there are any Geolocation restrictions on the Website.
If everything was in order, I might need to use any other browser to check if that works.
And the last option would be to restart the Device and the Modem/Router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON the Bluetooth Speaker.
Turn ON Bluetooth on the Mobile Device.
Look up in available device list for the Bluetooth speaker.
Click in the Bluetooth speaker's name from the list and the device will connect.

What according to you makes you a good candidate for customer service or technical support job?

According to my previous experience, it's not just only about the knowledge or the technicalities one has about the product or service.
It is about the type of experience you provide your customer. Understanding the customer and providing them the best solution in a best-understood manner is something you don't learn overnight. One must be very experienced in interacting with the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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