Subject: FW: Trainer Candidate - Abhijit Ghosh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 26 May 2021 16:55:16 +0000

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From: Abhijit Ghosh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 26 May 2021 at 11:59 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Trainer Candidate - Abhijit Ghosh

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        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhijit Ghosh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8102967726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Munirka Near JNU
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Jain University Manager marketing               41000
Previous Employer 1     Maema infotech  Operations              35000
Previous Employer 2     Info edge india limited Assistant manager operations            30000
If Selected, how much time do you need to join? 7-10 days
Please briefly describe your work experience specifically in training?  1)Conducted new product and incentive scheme training for sales managers and advisors at Reliance Life insurance.
2) Conducted quality and soft skills training at info edge india limited.
3) Conducted customer service training at maema infotech.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.  1) Training
The most difficult aspect is to unlearn the old and learn the new. This becomes very critical when the old practices generates results but improvement is the need of the hour. I faced this scenario with SM's & the advisors at Reliance Life insurance, Trivandrum.
2)Team management
Emotional quotient is very important while dealing with human resources. It becomes very challenging for the executive to deal with company expectations and different client aspirations from different geographical regions. Motivation and putting in faith leads to sustainable development. This scenario was very common at 99acres and maema infotech where people from different geographical regions have different demands and sometimes the executive is doubtful about the right approach.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Meeting expectations and exceeding expectations is the bridge between good and great customer service.
1) Hocussing on holistic experience.
2) Empathetic approach towards the customer issues.
What according to you makes you a good candidate for this position?     1)My diverse skills, experience and international exposure.
2) My previous job performances.
3) The capability to adapt fast and continue to improve the productivity.
On a scale of 1 - 5 please rate your fluency in spoken English  5