Subject: FW: Trainer Candidate - Clement Mathew
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 26 May 2021 15:38:18 +0000

Need details of his wok experience

From: Clement Mathew <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 26 May 2021 at 4:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Trainer Candidate - Clement Mathew

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Clement Mathew
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7978778092
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hamstech        Training manager        01/05/21        41000
Previous Employer 1     Netplay sports  Operation and training manager  01/04/20        40000
Previous Employer 2     Oyo rooms       Training manager        20/02/20        35000
If Selected, how much time do you need to join? 15 days
Please briefly describe your work experience specifically in training?  Communication training, soft skills, customer service, process training, product training, personality development, sales training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.  Training an unskilled training team who were tele sales executive.. made them eligible for training as well as auditing in 3 months. The toughest part was to change their view of thinking and taking action as a trainer not as a tele sale executive.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service = satisfied customers
Great customer service = satisfying customer beyond their expectations which leads to loyal customer
What according to you makes you a good candidate for this position?     A candidate with good customer service knowledge with experience in operations.
Good communication skills
Content development skills
Should be able to resolve all the customer quire with ease.
Skills to understand customer and their needs.
Leadership skills
On a scale of 1 - 5 please rate your fluency in spoken English  5