Subject: Tech Support Candidate - Praveen Kumar
From: Praveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 11:15:59 -0400

Tech Support
Test

Name

Praveen
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9990655779

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IVALUEPLUS

IT Executive

Previous
Employer 1

PCL Computers

Technical support Executive

Previous Employer 2

CSC Financial services pvt Ltd

IT
Admin

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Check internet

2. Check date and time

3. Check browsing links

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.open
bluetooth connection both side.

2. Pair bluetooth connection

3. Add bluetooth connection

4. Play music/video

What according to you makes you a
good candidate for customer service or technical support job?

1. Listening where is problem

2. Find the problem

3. Give tak time, complete asap

4.most important is form whom is facing problem,

Slove problem asap.

On a scale of 1 - 5 please rate your
fluency in spoken English

4