Subject: FW: Tech Support Candidate - Shubham Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 26 May 2021 14:13:28 +0000

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From: Shubham Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 26 May 2021 at 5:43 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shubham Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shubham Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8423223328
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurugram
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Bharti Airtel   Network support engineer        Still working   14333
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will take following steps
1 I will check internet connectivity on my computer and try to open some other pages.
2 I will check the error, if it's something from website end then i will lock a complain with website admin.
3 I will check proxy settings of my browser and correct it, if there's any mistake.
4 I will clear my browsing history and cookies from browser and will try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 Turn on the bluetooth of the speaker
2 Turn on the bluetooth of mobile phone.
3 Search for the speaker in the available devices in the bluetooth scan portion
4 connect to the desired bluetooth speaker and allow to pair them
5 My bluetooth speaker is connected with my phone
What according to you makes you a good candidate for customer service or technical support job? I have 2 years experience in handling escalated cases from customer in call as well as on mail, i can quickly learn about any technical devices or software and provide excellent support to customer.
On a scale of 1 - 5 please rate your fluency in spoken English  4