Subject: FW: Tech Support Candidate - Dibyendu mahatha Dibyendu
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 26 May 2021 13:39:54 +0000

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From: Dibyendu mahatha Dibyendu <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 25 May 2021 at 11:49 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Dibyendu mahatha Dibyendu

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Dibyendu mahatha Dibyendu
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7003655569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      PURULIA
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Poornam infovision private limited      Software Engineer       Still working   37000
Previous Employer 1     Diya systems    Level 2 admin   05/08/2019      18000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First i need to check what error exactly showing while accessing the website.
2. If it is something like site cant be reached, we need to check the followings:
a) First will check for dns records of the domain.
b) will check for httpd service,
c) check if anything blocking in the firewall.
d) will try to access after clearing the cache
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I will first turn on bluetooth on both the device
Then will search gor blourtooh device in my phone, then pair it. Then the bluetooth speaker will be connected to that phone
What according to you makes you a good candidate for customer service or technical support job? First, need to understand customer's query and try best way to resolve the resolve the issue permanently
On a scale of 1 - 5 please rate your fluency in spoken English  4