Subject: FW: Tech Support Candidate - Alick Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 26 May 2021 12:26:33 +0000

Looks good, check

From: Alick Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 26 May 2021 at 11:36 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Alick Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Alick Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9811056151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Morpheus Group  Operations manager      None    30000
Previous Employer 1     HCL technology  Specialist      15 November 2015        32000
Previous Employer 2     Bank of America Senior team member      August 2010
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check inter net conection.
Check lan wire if connected through wire.
Check wifi if connected through wifi.
Check the website address.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open bluetooth speaker.
Enable bluetooth in mobile phone.
Select bluetooth speaker name in search option.
Connect speaker with mobile phone

What according to you makes you a good candidate for customer service or technical support job? I have worked with bank of america 2.5 years.
Handled Tier 1 client for US and UK.

Worked with hcl technologies for 5 years.
Worked on voip network troubleshooting and handled global customers.
On a scale of 1 - 5 please rate your fluency in spoken English  4