Subject: FW: Tech Support Candidate - Sehajdeep Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 26 May 2021 11:36:49 +0000

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From: Sehajdeep Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 26 May 2021 at 4:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sehajdeep Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sehajdeep Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7289864979
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Patiala
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Phonetime Inc.  NOC Engineer    31-30-2021      42000
Previous Employer 1     Infosys Ltd.    System Engineer 12-12-2013      26500
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Recheck the website address.
2. Check the internet connection.
3. Check if the domain entered is correct.
4. Check if a particular address is being blocked by the firewall.
5. Check if there's any pop-ups getting blocked which is preventing the site to open.
6. Try clearing the cache and cookies and load the site again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the speaker.

Turn bluetooth on for both speaker and your phone.

Check if the phone's bluetooth is discoverable to all if not make it seen for all.

Scan for new devices.

Click on the bluetooth speaker's name.

Pair using a code so that the phone remembers the speaker for future connections.

Start Playing. Enjoy!!

What according to you makes you a good candidate for customer service or technical support job? 1. Patience
2. Empathy
3. Good hold on at least 3 languages
4. Understanding
5. Quick-witted
6. Good internet awareness.
7. Good product knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English  5