Subject: Trainer Candidate - Rashim Bahl
From: Rashim Bahl <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 07:32:49 -0400

| | Tech Support Test

Name | Rashim Bahl
E-mail | [email-masked]
Phone Number | (91) 9899049633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | American Express India Private Limited | Lead Analyst Operations | 21/07/2017 | 57000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | I have trained several customer service teams in Manila and Makati. I have also successfully process trained new hires and cross trained existing representatives in various other processes.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I had to train, certify and send 2 teams on the production floor within 2 weeks of hiring. These teams were located in Manila and Makati. I was the only resource who had to complete all the above mentioned responsibilities along with my core deliverables. I had to dedicate all my work hours to this particular training schedule as well as complete my day on day tasks outside of work hours. I not only successfully completed the OJT but also certified all the representatives with a 100% quality score for the team.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when the customer is satisfied and happy with the service provided. Great customer service is when the customer is not only satisfied and happy but also promises their loyalty to the brand.
What according to you makes you a good candidate for this position? | I have over 13 years of experience in both working for a big MNC as well as running a business of my own. I am highly organised and detail oriented and work great with people of all ages and stages. I bring with me an infectious energy for result delivery.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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