Subject: Tech Support Candidate - Dipesh Goel
From: Dipesh Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 06:51:55 -0400

Tech Support
Test

Name

Dipesh
Goel

E-mail

[email-masked]

Phone Number

(84474) 02468

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IENERGIZER

Senior Engineer tech support

September

26k

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly we will refresh the website.

Then we will check if internet is connected.

Then we will open another website.

Then we will try to troubleshoot the network.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Switch on
bluetooth speaker and put it in Bluetooth mode. Open bluetooth settings in
mobile phone and search for speaker name. Connect the speaker by clicking on
speaker name.

What according to you makes you a good candidate
for customer service or technical support job?

Soft
spoken and try to listen the issue first.

On a scale of 1 - 5
please rate your fluency in spoken English

4