Subject: Tech Support Candidate - Afroz Khan
From: Afroz Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 06:51:29 -0400

| | Tech Support Test

Name | Afroz Khan
E-mail | [email-masked]
Phone Number | (+91) 9022610405
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus International | Tech Support | 30 June 2021 | 20500
Previous Employer 1 | Concentric | CSA | June 2017 | 1800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check the internet connection. If it's is working fine or there is an issue. If there is an issue with the internet I'll check my router. If all cables are plugged in. If everything is fine with the router I'll contact my ISP.

The second thing I'll check if the website is correct,

Third I'll refresh the page.

Fourth, if still not working I'll clear the cache.

If still not then most probably the server is down for that website so I'll try after some time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, switch on the speaker. Make sure the Bluetooth is working or maybe the Bluetooth light is on.

Second, Open the setting or use the dropdown menu, select Bluetooth Search for Bluetooth device name. Click on connect.
Once the Bluetooth is connected it's ready to use.

What according to you makes you a good candidate for customer service or technical support job? | According to me, I have work with customer service I know how to handle different types of customer. Plus with good knowledge of technology gives me an advantage and makes me a perfect fit for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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