Subject: Tech Support Candidate - RUNU RAI
From: RUNU RAI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 06:49:00 -0400

Tech Support
Test

Name

RUNU
RAI

E-mail

[email-masked]

Phone Number

(91) 8004045837

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

vasundhra enclave

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

KARVY INNOTECH

it helpdesk
cordiniotor

29 nov 2020

18262

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

first of all i will check internet connectivity
,whether it is properly connected or not, if not i will check the LAN cable and
reinsert.

2. if issues is still there ,then i will check other site in browser whether it
is open or not .and check in other browser .

3.check proxy blocking too

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

turn on the Bluetooth of mobile and  turn on
the speaker .

after doing this check in check the settings media volume sync and display codec
standard.

after that select the device.

What according to
you makes you a good candidate for customer service or technical support
job?

honestly ,i  possess all the skills that you are required for
technical process belongs to technical background so i will grab easily your
things as per as requirements of company.

On a scale of 1 - 5
please rate your fluency in spoken English

3