Subject: Tech Support Candidate - Sehajdeep Singh
From: Sehajdeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 06:45:05 -0400

Tech Support
Test

Name

Sehajdeep
Singh

E-mail

[email-masked]

Phone Number

(91) 7289864979

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Patiala

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Phonetime Inc.

NOC Engineer

31-30-2021

42000

Previous Employer 1

Infosys Ltd.

System
Engineer

12-12-2013

26500

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Recheck the website address.

2. Check the internet connection.

3. Check if the domain entered is correct.

4. Check if a particular address is being blocked by the firewall.

5. Check if there's any pop-ups getting blocked which is preventing the site to
open.

6. Try clearing the cache and cookies and load the site again.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker.

Turn bluetooth on for both speaker and your phone.

Check if the phone's bluetooth is discoverable to all if not make it seen for
all.

Scan for new devices.

Click on the bluetooth speaker's name.

Pair using a code so that the phone remembers the speaker for future
connections.

Start Playing. Enjoy!!

What according to you makes you a good candidate
for customer service or technical support job?

1.
Patience

2. Empathy

3. Good hold on at least 3 languages

4. Understanding

5. Quick-witted

6. Good internet awareness.

7. Good product knowledge.

On a scale of 1 - 5 please rate your
fluency in spoken English

5