Subject: Trainer Candidate - Archana P
From: Archana P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 06:38:42 -0400

| | Tech Support Test

Name | Archana P
E-mail | [email-masked]
Phone Number | (89287) 81987
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mumbai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | White hat Junior | Manager | 14.03.21 | 61000
Previous Employer 1 | HDFC Bank | Deputy Manager | 03.10.20 | 45000
Previous Employer 2 | Kotak Securities | Deputy Manager | 31.01.19 | 37000

If Selected, how much time do you need to join? | 15

Please briefly describe your work experience specifically in training?

Product and process based training
Call Auditing
New product service insight given top Agents
Mock Call conducted on weekly basis

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

one product needs to be pitched according to standard parameter and compliance adherence.
Same needs to be convinced to agents who ned to convince the customers and then adhere to the system.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good- answering to the concerned question.
Great -offreing additional services and going that extra mile.

What according to you makes you a good candidate for this position? | Patience and take no prisoner approach
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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