Subject: Tech Support Candidate - shivam pandey
From: shivam pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 05:13:21 -0400

| | Tech Support Test

Name | shivam pandey
E-mail | [email-masked]
Phone Number | (+91) 8542944471
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Prayagraj
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact india | Technical associate | Currently working | 11625
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly,  I check what type of error show ,
Secondly,  I check internet connection  connected properly   or not,if internet not connect then check the connection,
Third, if interconnections  are properly  running but website  are not open then I check website  are down for me or all people  facing  same thing,
Fourth, sometime website show advance version  error,in this condition  I click proceed  then website  are open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First:- swipe down from top of the screen ,
Second:- touch the Bluetooth  icon and search a device ,
Third:- device  are show then pair a device
Fourth:- fallow the all the instructions like ,call support, media and other
Device connected  successfully

What according to you makes you a good candidate for customer service or technical support job? | According  to me candidates  for customer  service  or technical  support  job ,candidates  are good listener, soft spoken,problem  solving  ,and helpful .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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