Subject: Trainer Candidate - Renuka Batra
From: Renuka Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 05:02:53 -0400

Tech Support
Test

Name

Renuka
Batra

E-mail

[email-masked]

Phone Number

(91) 8355854523

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Thane

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Angel Broking ltd

Assistant manager- process
trainer

Previous Employer 1

Icici bank

Deputy
manager

09-07-2018

Previous Employer 2

Wipro Bpo

Senior
executive

05-03-2013

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in training?

I am
working as a process trainer with Angel broking.Mg work is to give process
training to new joined subbrokers and any old SB's who wants training and apart
from regular  training on every 1st and 3rd Saturday do refresher training for
subbrokers who joined within 12 months.After every training sb have to feedback
form the training through Google form according to the feedback implement the
same if require in the training.After T+7 days have to check whether sb is
active or inactive if any particular SB's is inactive ,First of all talk with sb
and understand where he is lacking according to requirements again arrange a
training.Because at the end of month How much training I have given and what is
the percentage of active and inactive subbrokers.Whenever any new joinee join in
the team and fellow members wants the training so I have to arrange for the same
.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

In training,There were 2 or 3sb's joined and they
were arguing on some matter which I discussed but they told we got some other
information from sales team . Immediately I need confirmation whether you wrong
or sales team was wrong but wrong information passed to us .I showed what is the
company policy and what was told to them ,In th last I arranged conference
called with regional head sales person and operation head to solve the conflicts
so that sb's can start the business

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Great
customer service delight the customer satisfaction .If one satisfied customer
leads to 10 more new customer with thr organisation.

What according to
you makes you a good candidate for this position?

Anytime I
can switch over to any role because I am eagerly to learn new things .I everyday
wants to learn some new things whether is correlated with my work or not because
it is very important for the trainer to know about each and every thing about
the process because in time customer can ask about any thing .

On a
scale of 1 - 5 please rate your fluency in spoken English

4