Subject: Re: Tech Support Candidate - Naveen Bhatti
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 26 May 2021 00:55:20 -0700 (MST)

He is having a long experience in IT. But I did not find him good for Manager. Because he dont have any experience in Quality and training. Also he is having only 2 Years of experience in BPO Tech support. 
He looks fine for Tech Support agent. 
His last salary was 35000/- 
Expecting hike on it 
Can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 25, 2021, at 7:34 PM, Deeksha Dadu <[email-masked]> wrote: 

Check how this guy is for tech support manager 

From: Naveen Bhatti < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 25 May 2021 at 6:23 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Naveen Bhatti 

	

	
	
			Tech Support Test 
		
	Name 	Naveen Bhatti 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8283808789 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Mohali 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Virtual Oplossing Pvt Ltd 	Sr Tech Support Executive 	10 Mar 2021 	50000 
Previous Employer 2 	Indian Bank 	Zonal IT Officer 	15 Oct 2019 	45000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check the internet connectivity. If other sites are opening there may be a temporary problem with website (ndtv.com). If other sites are also not opening check out the connection status on the right bottom part of the System tray. If there is a yellow Exclamation mark, red X mark or the icon appears as a globe, troubleshoot for network connectivity. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Power on the speaker and press the pairing button on the speaker till it starts blinking, subsequently click on start scan after ensuring that the bluetooth is turned on in the mobile phone. When the speaker is detected provide the pin for pairing (if any). The speaker will be connected and the blinking will stop. 
	What according to you makes you a good candidate for customer service or technical support job? 	Understanding the customer's requirement, providing the accurate and timely solution and convincing the customer that we are here to provide the support anytime are required for Technical Support Job. I have a rich experience and knowledge about my job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5