Subject: Tech Support Candidate - Shivam Kumar
From: Shivam Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 03:50:42 -0400

| | Tech Support Test

Name | Shivam Kumar
E-mail | [email-masked]
Phone Number | (91) 7503351720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi NCR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Cloud, CONTACT CENTER (NICE)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | Working |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First i will ask What kind of error is it.
2. Check for internet connection properly.
3. Checking firewall in order of any blockage.
4. Try deleting cache of the browser and check again.
5. If issue still continue will check for any VPN of proxies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth speaker and mobile bluetooth bluetooth.
2. In mobile device go to settings->bluetooth and search for name of bluetooth speaker-> click on it to connect.
3. Bluetooth speaker is successfully connected.

What according to you makes you a good candidate for customer service or technical support job?

1. I am person who don't know the answer will simply say i don't know but i can assure that i know how to find that answer.
2. Except basic network & windows i can provide a good support with Cloud computing & NICE inContact which is a replacement of UCCE and which is more reliable.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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