Subject: Re: Tech Support Candidate - Divyanshu Verma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 26 May 2021 00:42:36 -0700 (MST)

Very bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 25, 2021, at 7:25 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Divyanshu Verma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 25 May 2021 at 6:25 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Divyanshu Verma 

	

	
	
			Tech Support Test 
		
	Name 	Divyanshu Verma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9971471608 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	NEW DELHI 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Amazon Development Center 	Resolution Specialist 		40000 
Previous Employer 1 	Amazon Development Center 	Customer Service Associate 	22/09/18 	25000 
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check your internet connection. 
Check the website if it is correct and there are no spelling mistakes. 
Clear cache and cookies. 
Close the browser and reopen it, then search. 
Try some other browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the speaker. 
Go to the bluetooth mode of the speaker. 
Open bluetooth on your mobile phone. 
Search for available devices. 
Select the bluetooth speaker name from the search results. 
Pair it. 
	What according to you makes you a good candidate for customer service or technical support job? 	Ability to understand the customer problem. 
Good communication skills. 
Ability to research about the issue in a fast and dynamic way. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4