Subject: Re: Tech Support Candidate - Raghwendra Pratap Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 26 May 2021 00:40:24 -0700 (MST)

Broken English, very high accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 25, 2021, at 7:10 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Raghwendra Pratap Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 25 May 2021 at 12:14 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Raghwendra Pratap Singh 

	

	
	
			Tech Support Test 
		
	Name 	Raghwendra Pratap Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(201301) 7019938694 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida Sector 22 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Henry Harvin Education 	Customer Support Executive 	24th May 2021 	16500 
Previous Employer 1 	TechMahindra 	Customer Support Executive 	6 November 2020 	13700 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1: Need to check internet connection 
2: Need to clear cache & cookies of browser 
3: Need to check in another browser 
4: Need to coordinate with Site Host 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1: Need to on Bluetooth features of both the devices 
2: Need to search Bluetooth speaker name is Mobile Phone 
3: Once show speaker name in mobile phone tape on speaker name to pair the devices 
4: once paired the devices both devices will be connected 
	What according to you makes you a good candidate for customer service or technical support job? 	I have patient, active listening & problem solving skills. 
I have 1.8 year of experience in customer service 
My educational background is technical and i have done CCNA certification 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4