Subject: Re: Tech Support Candidate - Aditya Negi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 26 May 2021 00:33:36 -0700 (MST)

He is all good to go. but his current salary is 35k and expectations are near about 70k 
And have to serve 3 months of notice which is completely non negotiable 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 25, 2021, at 7:06 PM, Deeksha Dadu <[email-masked]> wrote: 

Check, he looks good 

From: Aditya Negi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 24 May 2021 at 9:18 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aditya Negi 

	

	
	
			Tech Support Test 
		
	Name 	Aditya Negi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9319304167 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Altran Technologies 	Network Engineer 	After notice period 	36,197 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Troubleshooting steps: 
> Clear cache memory 
> Try a different browser 
> Make sure you are not using any browser extension for proxy services 
> Make sure your machine is not connected to VPN 
> Make sure there are no site restrictions as per company policies 
> Check if other machines can access the site when connected to the same network or not 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	STEPS: 
> Open bluetooth menu in mobile setting 
> Turn ON Bluetooth mode 
> Turn ON Bluetooth speaker making sure it is active and powered on 
> The speaker will show up in the discoverable device list 
> Connect to the Bluetooth Speaker 
	What according to you makes you a good candidate for customer service or technical support job? 	An aspiring professional I have more than 3 years of experience in VOIP domain, setting up there video conferencing infrastructures which involves taking on responsibilities like Administration, Management and Deployment of Enterprise Video/Voice network. 

I am also responsible for authoring best practice for presenting technical information in comprehendible documentations. 

Performing risk assessment and engaging on severities and catastrophic outage situations. Engaging on escalations, and complex cases needing intense research. 

And am a part of selected engineer for engagement with premium clientele for Cisco. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5