Subject: Tech Support Candidate - APOORWA SHRIVASTAVA
From: APOORWA SHRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 03:19:12 -0400

| | Tech Support Test

Name | APOORWA SHRIVASTAVA
E-mail | [email-masked]
Phone Number | (70428) 61511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GURGAON
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British Telecom | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) which website is being used ,if it's other than a business support portal it might give error as Facebook YouTube are blocked. If site is authorised,then
2)check bandwidth utilisation of link .
3) check drops and error if any
4)check proxy settings
5) contact service provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
1) go to bluetooth
2)turn on mobile phone bluetooth and speaker bluetooth
3) pair devices
4) connect paired device

What according to you makes you a good candidate for customer service or technical support job?

Understanding customer needs and requirements

Good understanding of telecom support

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |