Subject: Re: Tech Support Candidate - Sumant Maddheshiya
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 26 May 2021 00:19:10 -0700 (MST)

Incoming calls are not available 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 25, 2021, at 7:00 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Sumant Maddheshiya < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 25 May 2021 at 1:12 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sumant Maddheshiya 

	

	
	
			Tech Support Test 
		
	Name 	Sumant Maddheshiya 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9899526484 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida ,Sector 22 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Linux 
Networking - advance 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wtvision Solutions pvt ltd 	Lead IT Engineer 		40000 
Previous Employer 1 	Apparel resources pvt ltd 	System Network Administrator 	6 December, 2019 	32000 
Previous Employer 2 	Saffrontech Pvt Ltd 	Network Administrator 	8 August, 2017 	26500 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The first thing is to be noted is the error message. 
One can check the internet connection on the PC. 

The problem might be related to DNS setting or that site might be blocked in internal network or from ISP end. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1 - Turn on Bluetooth speaker. 
Step 2 - Turn on the Bluetooth in the phone. 
Step 3 - Navigate the setting button in the phone. 
Step 4 - Look for Connection setting. 
Step 5 - Navigate and open the Bluetooth setting. 
Step 6 - Search for nerby Bluetooth devices and find 
out the Bluetooth speaker in the list. 
Step 7 - Tap on the found device and pair with it. 
Step 8 - After pairing successfully the speaker will be connected to the phone 
	What according to you makes you a good candidate for customer service or technical support job? 	Having experience in Handling the Costumers query on call or supporting them remotely using remote access tools. Understanding their issues and finding out its solutions are the main skills to be fitted for this role according to me. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4