Subject: Tech Support Candidate - Kishan Kumar
From: Kishan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 03:14:05 -0400

Tech Support
Test

Name

Kishan
Kumar

E-mail

[email-masked]

Phone Number

(91) 8510812198

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Laxmi Nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Quatrro global services pvt Ltd

Sr solution engineer

30 april
2020

35000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

It would check the browser settings &
extension.then I will reset the browser & before doing that I will take the
backup  of favourites.

I will take that to make sure that internet is working properly.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1- Go to phone settings

2-Tap the bluetooth option.

3- Turn on the bluetooth.

4- A list of availble devices will appear.

5-if your speaker is not listed l, press the button on your speaker that makes
it disappearcoverable. Its often a button with a bluetooth with a bluetooth
symbol on it.

6- On your mobile select your speaker & thats it ,you are
connected.

What according to you makes you a good candidate
for customer service or technical support job?

People
rerely turn to customer support to let them know everything is going to perfect.
As a customer service professional, i will be responsible for resolving people's
problems.

On a scale of 1 - 5 please rate your fluency in
spoken English

4