Subject: Re: Tech Support Candidate - Madhvi sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 26 May 2021 00:10:40 -0700 (MST)

She i9s doing grammatical errors while spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 25, 2021, at 6:58 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Madhvi sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 25 May 2021 at 1:16 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Madhvi sharma 

	

	
	
			Tech Support Test 
		
	Name 	Madhvi sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(72499) 35242 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	meerut 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	J.C.Gracomm International 	system Engineer 	30/05/2021 	26000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Cause: 
1- website down 
2- wrong website link 
3-page missing deleted 

solutions: 
website not working 
1- check your internet connection 
2-check antivirus 
3- clean cache memory 

first open the website link go to right up click on 3 dots> settings> advanced> system> open proxy setting>connection> Lan setting> uncheck proxy server box> check automatically detect setting>ok>ok> restart pc. 

2- go to network bar on right down > troubleshoot problem> its start detecting problem its been fix. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- open speaker Bluetooth > press> show icon light> 

2- open phone> settings> Bluetooth > click on Bluetooth icon > press> search bluetooth name > connect speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a great listener and always oriented towards solving a problem. I've gathered relevant experience and have an extremely positive attitude towards doing anything in my life. Because of these qualities, I think I would be a valuable asset for your customer service team. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4