Subject: Tech Support Candidate - Shivam Agarwal
From: Shivam Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 03:07:33 -0400

| | Tech Support Test

Name | Shivam Agarwal
E-mail | [email-masked]
Phone Number | (0) 7017265279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Home Appliances

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India Pvt Ltd | Process Associate | Currently Working | 16000
Previous Employer 1 | Just dial ltd | Certified internet consultant | 25/01/2018 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In case if we are getting error while accessing the website. What we can do is, first to check to check the website which we enter in search engine is accurate or not. If accurate then go ahead and check any kind or error displaying on web browser. We have to troubleshoot according as per the error occuring. Then we have to see if there are pop ups displaying or any restrictions to access the website. We have to allow or give permission so that the website can be displayed. Check in internet options whether setting are good to go or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | In mobile settings we need to ON the bluetooth first. Then the bluetooth also can be powdered ON and we have to see that there is a button given in bluetooth to be pressed while pairing the device and then once the device is ready. We can search in available devices in bluetooth settings and pair it.
What according to you makes you a good candidate for customer service or technical support job? | Probing should be open ended so that we can get to know more about the trouble or issues what customer is going through. Customer connect is also the major aspect to get their query resolved. Agent should always try to put there le in customers shoes and feel how effectively we can understand the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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