Subject: Tech Support Candidate - Dheeraj Mishra
From: Dheeraj Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 02:58:28 -0400

| | Tech Support Test

Name | Dheeraj Mishra
E-mail | [email-masked]
Phone Number | (91) 9755989182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Botanical metro station
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India pvt Ltd. | Desktop support Level-2 | 15th march 2021 | 15500
Previous Employer 1 | Hcl technologies | Desktop support L1 | 8th march 2019 | 12500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all , I will check internet connectivity that it is working fine or not then i will check proxy setting and then host file. then I will check IP by pinging it on cmd.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First off all I will connect my mobile to internet then i will on mobile Bluetooth to search Bluetooth speaker in mobile. In this way it will be connected to Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Knowledge and behavior should be good to deal with customer support .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |