Subject: Tech Support Candidate - Ajay Sharma
From: Ajay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 02:49:48 -0400

| | Tech Support Test

Name | Ajay Sharma
E-mail | [email-masked]
Phone Number | (81730) 76816
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | KANPUR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Android app

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dataman computer systems Pvt.Ltd | Technical Support Engineer | | 15000
Previous Employer 1 | Exl SERVICES | CSE | | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check error code on google as a user and rectify the issue and secondly I will check any security issue on my system and also check internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switched on  speaker
2.open my mobile phone
3.check bluetooth on or not
4.if not on then on the bluetooth
5.pair the bluetooth speaker
6.after getting connected voice message start working

What according to you makes you a good candidate for customer service or technical support job? | Provide customer instant and correct solution with out wasting any time,because customer want instant solution because any issue in your product lead bad impact on customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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