Subject: Tech Support Candidate - Sanjeeb Chowdhury
From: Sanjeeb Chowdhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 02:39:00 -0400

| | Tech Support Test

Name | Sanjeeb Chowdhury
E-mail | [email-masked]
Phone Number | (91) 7501852262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kulti
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Printers, Outlook, Microsoft Office 365,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Senior Technical Support associate | | 23,400
Previous Employer 1 | Concentrix | Advisor | 06.04.2019 | 12,800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to troubleshoot the problem are as follows:-

*Check whether the website name has been typed appropriately.
*After confirming the site name, If It still doesn't work then try to clear caches & cookies of the particular browser & then try again.
*If the error still appears then we will try using an alternate browser to crosscheck whether It Is working.
*We will check Site settings & security, If not enabled, correct the settings.
*We will also crosscheck If any extension Is blocking the site to open.
*Above following steps mostly fix the Issue, But If the error re-appears,  then a possible site down also comes to consideration.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker to mobile phone are as follows:-

*Go to settings
*Select the Bluetooth option
*Turn on Bluetooth
*List of available devices will appear.
*If the speaker is not listed, press the button on the speaker that makes it discoverable
*Select the speaker from the mobile Bluetooth discoverable devices(it might be a random product number but should have the speaker’s brand name listed)
*Connection will get established

What according to you makes you a good candidate for customer service or technical support job? | To become a good candidate for customer service or technical support job, I believe "Client First" is a mantra for any Organization to succeed in its business. I follow this mantra too, to become successful In my career & be the best technician of my client's.  Being responsive with positive attitude, taking accountability & ownership, understanding Client issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate me from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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